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Monday to Thursday: 3:30 p.m. to 7:30 p.m.(585) 555-0104

Questions families ask

How does a placement visit work?

It is a short time in our pool with an instructor. We ask what helps, get in the water at your swimmer's pace and suggest a level and a session. A parent or caregiver stays for all of it.

What if my swimmer needs the ramp or the lift?

Tell us when you book. The pool has a ramp, wide steps and a lift, and we set up the way in before you arrive.

Can a caregiver come in the water?

Yes, if it helps. At the placement visit we plan together where the caregiver stands and when they step back.

Can the whole family swim here?

Yes. Classes are grouped by age, and we try to put a family's swimmers in classes that run at the same time.

What is a level?

A group of skills, from water comfort to longer swims, each with a colored dot so a class is easy to find. A level is not tied to an age, and the instructor decides when a swimmer moves on.

How long is a class?

A class lasts forty-five minutes, and a session runs eight weeks. The summer weeks run by the week.

What do we bring and wear?

A swimsuit or a swim shirt, a towel and a change of clothes. Goggles, a cap or a favorite float are welcome if they help. We provide boards, noodles and belts.

Where do I watch?

From the deck, or from the bench behind the glass. A parent or caregiver stays on site during every class.

What if we miss a class or the pool closes?

A missed class can be made up in another class of the same level within the session, if there is room. A class lost to a closure is made up too.

How does tuition work?

It depends on the level, the class length and the classes a week. Our figures are on the enrollment page, and the page on how tuition works explains each part.

Another question?

Ask at your placement visit or send us a message.